The move to introduce the SIM re-registration App (GH SIM SELF REG App) has been welcomed except for the GHS5.00 fee however, some persons who have tried using the app have encountered problems that you need to be aware of before you start registering.
Some of these challenges are expected for an app that has just been launched.
Challenges to expect when using SIM re-registration App (GH SIM SELF REG App
The app crashes (closes)
Some users have complained via the reviews left on the app that the app crashes (closes) as soon as they input their email address. This prevents them from being able to continue SIM re-registration on the GH SIM SELF REG App.
Many users of the app seem to be facing this particular problem.
“This app is crashing. Developer, have you tested/tried the app before uploading it for us to use? Try and check the app and update it or else…… Drop it.” A review left on the app stated.
Selfie Not Responding
One of the requirements of using the GH SIM SELF REG App to re-register your SIM is that you will be required to take a selfie. According to some users of the app, they have taken the selfie several times, but each time they do, the app fails to respond as expected.
“I have taken the selfie like 30x. I am told each that something went wrong so should take it again, but the same error message pops up. l am just fed up. Hope l am not going to be billed again if I restart the process.” A review left on the app stated.
Double billing
The cost of registering a SIM on the GH SIM SELF REG App is GHS5.00. Some users of the app have complained of double billing.
A message left on the app said “DOUBLE BILLING I was billed for the service last night, but there was no pop-up to make the payment. The app showed me what to do it if that happened. I followed the *170# prompt and made the payment, but the app did not recognize that I had made the payment. I tried again this morning and the pop-up showed for payment. I entered my MTN MOMO PIN. The app recognized the payment and made me proceed to the next stages of SIM registration. I have been billed twice, how do I get my refund?”
Code Generation problem
For some individuals, the problem they faced has to do with generating the 4-digit code for the completion of the registration
READ: How to register SIM card with App (GH SIM SELF REG App)
Other comments left on the app are as follows:
- The app is not well-tested and Stops after inputting the email
- I Can create my profile, but the app keeps stopping after entering my email address.
- How can I generate the unique code?
- The MB is too big, it will not be useful after one has done the registration.
- Waste of data. I was able to sign in, after that couldn’t do anything else
- Very poor
How to register SIM card with App (GH SIM SELF REG App)
GH SIM SELF REG is the Application created for the second stage (after the subscriber has concluded *404# and received his Unique Code) of Ghana’s SIM Card registration exercise using the Ghana Card for now.
Your Ghana Card picture (front and back will be required), hence take a picture of both sides and ensure that all four corners of each side show and the picture is clear.
Already, some users of the app have rated it as good, but there are complaints about the fee.
“WHAT A SMOOTH EXPERIENCE: It took me less than 20 minutes to register my three SIM cards, with not even a single issue. The only thing that might worry some people is the 5GHS fee.” Michael Kwasi stated after using the app to register.
Use the App to finalize your SIM Card registration by following four (4) broad steps:
1. Download the GH SIM SELF REG App. The link is https://play.google.com/store/apps/details?id=com.xcelapp.speed
2. Create an Account.
3. Login to the Account created
- Follow the prompts to register your SIM.
Register wherever you are! But remember, you can still register at your service provider’s outlets.
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