Customer Service Officer

KEY RESPONSIBILITIES

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• Maintaining a significant visible presence in the Showroom to drive engagement and sales; to assist with customer experience opportunities timely and effectively while promoting and exhibiting the Company’s Way.
• Following up and closing sales quotations.
• Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
• Ensure that customers questions and problems are resolved properly and quickly.
• Address challenging customers and problems that require escalation outside of the department.
• Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
• Provide support and solutions to customers regarding product or service issues and concerns.
• Maintain accurate customer records by updating account information.
• Negotiate Deals with Customers

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Qualification Required & Experience

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• Prior experience as a customer service or marketing officer, ideally at a similar company.
• Extensive experience selling comparable products.
• Degree in Marketing or similar is highly advantageous.
• Minimum 1 year of call center and customer service experience
• Outstanding interpersonal and communication skills for interacting with customers via phone and written correspondence
• Excellent problem-solving skills
• Ability to maintain composure under stressful conditions
• Ability to multi-task in a fast-paced environment

Apply through this email:  srvtcr475@gmail.com