MTN must stop repeating SIM registration for existing customers who need addtional sims and rather make their registration process super fast and aasy while not comrpomising on service quality. Currently, the repeated collection of the same data from exisitng clients is a waste of previous time and effort.

MTN Ghana, one of the leading telecommunications networks in the country, has failed to make good use of the data it collects from existing customers who already have legitimately registered SIM cards.

Despite having registered one or more SIMs with MTN, if you visit any of their offices to register a new SIM, you will still be required to present your physical Ghana Card. Rather than verifying your existing data in their database, MTN treats this as a completely new registration, as if you are registering for the first time.

This approach is needless and inefficient. MTN Ghana already has your biometric data, including your fingerprints, photos, Ghana Card details, next of kin information, and even your digital address (GhanaPost GPS). With this comprehensive data, the seamless process should be to verify your Ghana Card in their system and simply link the new SIM to your existing records.

Since MTN Ghana does not do this, customers end up repeating the same registration process multiple times. This wastes time for both clients and staff and leads to the unnecessary collection of the same data over and over again.

A visit to the MTN office at Madina, close to the Zongo Junction traffic light, to register an additional SIM card was not only stressful but also disrespectful. According to the MTN staff, although you may have multiple SIMs already registered with the same Ghana Card, the company does not link new SIMs to existing records. Customers must be physically present with their Ghana Card, and MTN does not accept scanned or digital copies.

This outdated registration procedure contradicts Ghana’s digitalisation and inclusion drive. It is crucial for MTN and other telcos in Ghana to improve their systems to verify clients’ information from their databases and allow new SIM cards to be linked without forcing customers to repeat the entire registration process.

For instance, during SIM registration, MTN scans both your left and right palms, takes a selfie, and collects extensive personal details. If you are not a first-time applicant, all this data already exists in their database. Why then can’t MTN use this information to make future SIM registrations faster and easier? If MTN cannot utilise these data resources, what is the purpose of collecting them in the first place?

READ: MTN SIM Registration Is GHS15 — Stop Paying GHS120 To Agents

MTN Ghana must stop collecting the same data repeatedly from loyal customers. The company must revamp and re-engineer its registration process to allow new SIM cards to be linked to existing accounts without requiring the Ghana Card every time. This will save time, reduce stress, and align with Ghana’s digital transformation agenda.

It is hoped that this post, “MTN Must Stop Repeating SIM Registration for Existing Customers,” will reach MTN for action. Let us keep sharing until MTN Ghana sees this.

About the Author

Wisdom Kojo Eli Hammond is a passionate Ghanaian writer, digital advocate, education consultant at Education-News Consult. He is dedicated to promoting transparency, digital inclusion, and consumer rights. With years of experience analyzing education, leadership, administration, and impacting students in classrooms and lecture halls, he also discusses a variety of issues relevant to Ghanaian readers — including telecom, business, and governance.

Wisdom is also Website designer and Search Egnine Optimization Specialists with over 15 years of experience in the field.

He empowers readers to make informed choices and stand up against exploitative practices. When he’s not writing, preparing students for BECE and WASSCE, or delivering public talks on leadership, education, or business, he actively supports youth initiatives and advocates for ethical digital transformation in Ghana.