Job Vacancy for Digital Channels Manager At MTN Ghana. Read the full job description, and requirements, and apply if you qualify for the vacant position.
Job Summary: Job Vacancy for Digital Channels Manager At MTN Ghana
To manage and drive the development, launching and maintaining the life cycle of Digital Channels (MyMTN Application (App), Chatbot, e-shop) to gain competitive advantage. This includes contributing to setting the right product portfolio, and targets and managing the implementation of Digital Channel strategies to deliver the business promise.
Key Tasks:
- Ensure MTN’s digital presence across online channels is consistent and that channels are seamlessly integrated across all customer touch points
- Manage the digital channels transformation to drive a new route to market, drive self-care and improve efficiency
- Identity opportunities for Digital Channels to create engagement with customers, improve NPS and increase revenues.
- Segment Digital needs & help maintain competitive lead by coordinating with all relevant stakeholders to implement strategies to grow Digital subscriptions, usage & revenues.
- Drive the development of myMTN by leading the Scrum team in charge of the product
- Ensure myMTN app and web app are best in class digital channels for all MTN data customers
- Support the development of the other digital channels by providing insights required by the teams responsible for the other channels
- Create and maintain a best-in-class roadmap for all channels within the Digital Apps portfolio.
- Constant understanding and monitoring of consumer and industry trends on all Digital related products.
- Drive the deployment of new features across all Digital channels, monitor their life cycle, and make recommendations to the business where necessary.
- Work with commercial insight and analytics and other relevant teams to manage the measurement & evaluation of digital product quality and KPIs.
- Daily monitoring of KPIs and product performance to be able to take action to keep on growing the active base of the product.
- Deliver a deep understanding of market needs and trends from interaction with customers and customer-facing teams within MTN.
- Ensure knowledge transfer from product management to Sales, Customer Relations, and operations teams.
- Build strong collaborative relationships with Group Commercial team to ensure alignment on products roadmap implementation
READ: To attract and retain top talent, pay people what they are worth – HR & Employers Told
Education:
- A University Degree in Information Technology, Computer Science, Marketing or any related field
- Scrum Master or Product Owner certification
- Design Thinking certification is an added advantage
Experience:
- A minimum of 3 years of relevant experience as product manager for a digital product.
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