Job Vacancy for Digital Channels Manager At MTN Ghana. Read the full job description, and requirements, and apply if you qualify for the vacant position.
Job Summary: Job Vacancy for Digital Channels Manager At MTN Ghana
To manage and drive the development, launching and maintaining the life cycle of Digital Channels (MyMTN Application (App), Chatbot, e-shop) to gain competitive advantage. This includes contributing to setting the right product portfolio, and targets and managing the implementation of Digital Channel strategies to deliver the business promise.
Key Tasks:
- Ensure MTN’s digital presence across online channels is consistent and that channels are seamlessly integrated across all customer touch points
- Manage the digital channels transformation to drive a new route to market, drive self-care and improve efficiency
- Identity opportunities for Digital Channels to create engagement with customers, improve NPS and increase revenues.
- Segment Digital needs & help maintain competitive lead by coordinating with all relevant stakeholders to implement strategies to grow Digital subscriptions, usage & revenues.
- Drive the development of myMTN by leading the Scrum team in charge of the product
- Ensure myMTN app and web app are best in class digital channels for all MTN data customers
- Support the development of the other digital channels by providing insights required by the teams responsible for the other channels
- Create and maintain a best-in-class roadmap for all channels within the Digital Apps portfolio.
- Constant understanding and monitoring of consumer and industry trends on all Digital related products.
- Drive the deployment of new features across all Digital channels, monitor their life cycle, and make recommendations to the business where necessary.
- Work with commercial insight and analytics and other relevant teams to manage the measurement & evaluation of digital product quality and KPIs.
- Daily monitoring of KPIs and product performance to be able to take action to keep on growing the active base of the product.
- Deliver a deep understanding of market needs and trends from interaction with customers and customer-facing teams within MTN.
- Ensure knowledge transfer from product management to Sales, Customer Relations, and operations teams.
- Build strong collaborative relationships with Group Commercial team to ensure alignment on products roadmap implementation
READ: To attract and retain top talent, pay people what they are worth – HR & Employers Told
Education:
- A University Degree in Information Technology, Computer Science, Marketing or any related field
- Scrum Master or Product Owner certification
- Design Thinking certification is an added advantage
Experience:
- A minimum of 3 years of relevant experience as product manager for a digital product.
HOW TO APPLY [TO APPLY, GO TO APPLY NOW]
The Ghana Education News Editorial Team is a specialized collective of education researchers, journalists, and policy analysts dedicated to providing high-fidelity reporting on the Ghanaian academic landscape. Serving as a primary bridge between governing bodies—including the Ghana Education Service (GES) and WAEC—and the public, the team leverages over a decade of combined experience to serve students, parents, and educators nationwide.
Lead Architect & Editor-in-Chief
The team is led by Wisdom Kojo Eli Hammond, a distinguished Ghanaian Edu-Tech Entrepreneur, AI Solutions Developer, and Product Architect with over 25 years of cross-disciplinary experience in education, finance, and digital media. Wisdom is the visionary force behind SkulManager, Ghana’s premier school management ecosystem, and the Lead Consultant at Education-News Consult.
A self-taught innovator, professional Web Designer, and regular columnist on GhanaWeb, Wisdom engineered SkulManager.com as the only platform strictly tailored to the GES Curriculum. His technical leadership has redefined educational assessment through a Hybrid Marking Ecosystem, pioneering the BECE and WASSCE Home Mock services—a unique fusion of WAEC-trained human examiners and advanced AI marking engines operational since 2022.
Wisdom’s 360-degree view of institutional challenges is grounded in his tenure as College President and Lecturer at Pinnacle College (Achimota), as well as his background as a school administrator and accountant. He is a dedicated lifelong learner currently advancing his studies at the Accra Institute of Technology (AIT), with academic ties to the University of Professional Studies, Accra (UPSA).
An accomplished author, his works include Returnees of the Dead Forest (UK Published), Simplified Beacon of Light (850+ Q&A), and The Leader in Me. A foundational pillar of the award-winning NGO Human Rights Reporters Ghana (HRRG), Wisdom is committed to building intelligent systems that solve societal problems and prepare the next generation of Ghanaian students for a digital future.
Contact: 0550360658 | Portals: GhanaEducation.org, GhanaEducationNews.org, SkulManager.com, BECEPrep.com. Educationnewsconsult.com etc