MTN mobile money transfer is the easiest way to transfer money via your mobile phone, and it comes with instant access once you have a mobile network. Most companies now pay their workers through mobile money, but what do you do when you make a MoMo transaction to the wrong number? In this article, we will learn the quickest way to reverse MTN Mobile Money transfer in Ghana.
This article brings you all you need to know in case of a wrong transaction that may require reversal. Users and subscribers are advised to use MTN MoMo reversal services when they send money to the wrong person by accident or by inputting the wrong recipient number.
In the rules and regulations of MTN mobile money, wrong cash transactions should be reported immediately or within 30 days. We advise you to report immediately if you notice the mistake. This provides an opportunity for the investigations and establishment of claims of wrong transactions to be carried out. This is the only way to ensure successful refunds are made.
It is important to understand that MTN does not take responsibility for disputes arising from agreements of payments to the payee. This means established claims approved for reversal must be taken care of within 15 days of the claim.
Quickest Way To Reverse MTN Mobile Money Transfer In Ghana
- Call 100, select 1 for English, 3 for Mobile Money, and 5 to speak with an agent.
- Once you are connected to an agent, provide details of the wrong transaction.
- You will be asked to confirm the amount and the number you sent the money to.
- Give the correct figure of the amount wrongly transacted and the number sent to.
- You will receive an SMS once the report is logged.
- Give time for the claim to be investigated and established ( Usually within 15 days).
- Approval of the claim will result in your reversal being processed.
Mobile money reversal takes place within 15 days from the day reported. You will receive an SMS once the transaction is reversed. Even though it can take 15 days, you will likely get your money reversed within 48 to 72 hours.
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Note: You can use this method to reverse money sent to fraudsters; however, in such cases, you must act swiftly to report.