Latest update on internet disruption in Ghana

The internet disruption in Ghana, Nigeria, and other countries is costing the government, businesses, and individuals a lot of lost business and revenue while clients in these countries cannot access services provided on the internet.

The latest update on the internet disruption in Ghana, which has affected data services since March 12, is that it will take at least 5 weeks for the challenges identified to be resolved.

Ghana’s National Communications Authority (NCA) gave the following updates on Saturday, March 16, 2024.
The meeting was between the NCA and the three (3) mobile network operators, AT, MTN, and Telecel.

Latest update on internet disruption in Ghana

The details of the issues discussed are as follows:

1. The Authority this afternoon held a face-to-face meeting with all four (4) subsea cable landing service providers (ACE, MainOne, SAT-3 and WACS); and the three (3) mobile network operators (AT, MTN and Telecel).

2. The meeting was attended by the top management of the above providers and operators to receive updates and to discuss the way forward.

3. The Mobile Network Operators (MNOs) and subsea cable landing service providers continue to work with their international partners in the sub-region to progressively add more capacity for data services as it becomes available.

4. The subsea cable landing service providers have remotely identified the approximate locations of the damage and have made preparations to dispatch repair vessels to the location for physical assessment and restoration.

5. Based on the above, the subsea cable landing service providers have indicated an estimated time frame of a minimum of five (5) weeks for full service restoration from the time the vessels are dispatched to the various locations.

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6. The NCA recognizes the impact the disruptions have had on economic, academic and social activities and assures the public of its commitment to continue collaborating with relevant stakeholders. We expect some improvement in data services in the coming days while the operators work around the clock to restore full connectivity.

7. The NCA encourages MNOs, Internet Service Providers, and all other providers to actively participate in the operations of the Ghana Internet Exchange (GIX) in order to ensure an efficient local content delivery and a seamless Internet traffic exchange locally.

8. New developments will be communicated when available.

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