Office Manager
In the first month, you will…
- Tools
- Familiarize yourself with Gmail, Google Drive, Shopify, WhatsApp Business, Trello
- Communications
- Manage all customer service inquiries.
- Manage petty cash, receipts, invoice.
- Update automated responses in WhatsApp Business
By the third month, you will…
In addition to the above:
- Manage reservations and payments for dinners.
- Manage front of house for dinners.
- Administrative
- Phone calls, emails, What’s App
- Facilities management
- Filing and document management
- Procurement and supply management
- Order fulfillment – Ghana
- Tracking of shipments
- Finance
- Bookkeeping, Monthly accounting checklist
- Invoicing, payment collection and deposits
- Events
- Front of house events management
- Managing reservations and payments for events
- Communications
- Weekly reports
- Plan and document meetings
- Monthly reports
- Have a tertiary certification in Administration or a related course.
- Have knowledge of service and food and beverage, generally involving at least a year of front-of-the-house operations and/or assistant management positions.
- Have at least three years of experience in administration
- Strong written and spoken communication skills.
- Strong organizational and time management skills
- Tech savvy – experience working with a variety of software, apps and CRM tools
- Possess excellent math skills, ability to manage general finances and petty cash.
- Be able to work in a standing position for long periods of time
- Fast learner
- Detail-oriented
- Experience working in a fast-paced environment and a problem solver
Skills
- Proficiency in Microsoft Windows, Microsoft Office suite, including Excel, Word, PowerPoint, as well as the Google Suite of products – Sheets, Calendar, Docs, Slides, etc. with aptitude to learn new software and systems.
- Excellent written and oral communication skills including proven success in ability to present ideas and concepts effectively and persuasively.
- Good presentation as well as verbal and written communication skills
- Excellent organisational skills and schedule management with an ability to think proactively and prioritise work effectively.
- Strong time-management skills and the ability to organize and coordinate multiple projects at once.
- Ability to be thorough and precise when accomplishing a task with concern for all aspects of the job involved.
Desired Traits
- Discrete and trustworthy as you will often be a party to confidential information.
- Demonstrate ownership of all areas of work with results-driven attitude i.e., multi-task, meet deadlines, identify goals and priorities and complete complex assignments with minimal direction.
- Motivated, optimistic, and passionate
- Obsessive attention to detail, responsive communication, thoughtful problem-solving and an execution mindset; zero inbox mentality is strongly preferred.
- A critical thinker, who is curious, intuitive and pays attention to detail.
- Impeccable work ethic, able to multi-task and thrive working across multiple projects in a fast-paced environment.
- Ability to maintain professional demeanour at all times, in a busy, high stress environment.
- Play well with others and demonstrate team leadership put differently, a strong ability to build relationships and trust as part of a small team.
- Able to work autonomously with out-of-box thinking and goal-oriented actions.
- Willingness to be flexible and nimble including availability to work flexible hours as needed.
Work Modalities
- 5 days a week, Monday – Friday
- With seasonal and occasional events resulting in late night closure and work on weekends, prior notice will be provided.
Compensation
- The client will pay the annual NHIS renewal.
- Based on experience from 2,500 GHS
- All statutory payments to GRA, SSNIT, & Petra will be applied.
Benefits
- Leave: 15 days paid annual leave; 5 days paid sick days
- Holidays: Ghana official holidays if no seasonal production is needed
- Chocolate tasting
- Learn how to build and grow a business from an award-winning chef/founder.
- On the job development and training opportunities
Job category : |
Secretarial work, assistantship
|
Industries : |
Hotel business, catering
|
Employment type : |
Permanent contract
|
Region : |
Greater Accra
|
City : | Accra |
Experience level : |
2 to 5 years
|
Educational level : |
Bachelor
|
Spoken language : |
English›Fluent
|
Key Skills : | |
Number of Position(s) : | 1 |
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