Office Manager

In the first month, you will…

•  Tools
• Familiarize yourself with Gmail, Google Drive, Shopify, WhatsApp Business, Trello
• Communications
•  Manage all customer service inquiries.
• Manage petty cash, receipts, invoice.
• Update automated responses in WhatsApp Business

By the third month, you will…

In addition to the above:

• Manage reservations and payments for dinners.
• Manage front of house for dinners.
•  Administrative
• Phone calls, emails, What’s App
• Facilities management
• Filing and document management
• Procurement and supply management
• Order fulfillment – Ghana
• Tracking of shipments
• Finance
• Bookkeeping, Monthly accounting checklist
• Invoicing, payment collection and deposits
•  Events
• Front of house events management
• Managing reservations and payments for events
• Communications
• Weekly reports
• Plan and document meetings
• Monthly reports

•  Have a tertiary certification in Administration or a related course.
•  Have knowledge of service and food and beverage, generally involving at least a year of front-of-the-house operations and/or assistant management positions.
•  Have at least three years of experience in administration
•  Strong written and spoken communication skills.
•  Strong organizational and time management skills
•  Tech savvy – experience working with a variety of software, apps and CRM tools
•  Possess excellent math skills, ability to manage general finances and petty cash.
•  Be able to work in a standing position for long periods of time
•  Fast learner
•  Detail-oriented
•  Experience working in a fast-paced environment and a problem solver

Skills

•  Proficiency in Microsoft Windows, Microsoft Office suite, including Excel, Word, PowerPoint, as well as the Google Suite of products – Sheets, Calendar, Docs, Slides, etc. with aptitude to learn new software and systems.
•  Excellent written and oral communication skills including proven success in ability to present ideas and concepts effectively and persuasively.
•  Good presentation as well as verbal and written communication skills
•  Excellent organisational skills and schedule management with an ability to think proactively and prioritise work effectively.
•  Strong time-management skills and the ability to organize and coordinate multiple projects at once.
•  Ability to be thorough and precise when accomplishing a task with concern for all aspects of the job involved.

Desired Traits

•  Discrete and trustworthy as you will often be a party to confidential information.
•  Demonstrate ownership of all areas of work with results-driven attitude i.e., multi-task, meet deadlines, identify goals and priorities and complete complex assignments with minimal direction.
•  Motivated, optimistic, and passionate
•  Obsessive attention to detail, responsive communication, thoughtful problem-solving and an execution mindset; zero inbox mentality is strongly preferred.
•  A critical thinker, who is curious, intuitive and pays attention to detail.
•  Impeccable work ethic, able to multi-task and thrive working across multiple projects in a fast-paced environment.
•  Ability to maintain professional demeanour at all times, in a busy, high stress environment.
•  Play well with others and demonstrate team leadership put differently, a strong ability to build relationships and trust as part of a small team.
•  Able to work autonomously with out-of-box thinking and goal-oriented actions.
•  Willingness to be flexible and nimble including availability to work flexible hours as needed.

Work Modalities

•  5 days a week, Monday – Friday
•  With seasonal and occasional events resulting in late night closure and work on weekends, prior notice will be provided.

Compensation

• The client will pay the annual NHIS renewal.
•  Based on experience from 2,500 GHS
•  All statutory payments to GRA, SSNIT, & Petra will be applied.

Benefits

•  Leave: 15 days paid annual leave; 5 days paid sick days
•  Holidays: Ghana official holidays if no seasonal production is needed
•  Chocolate tasting
•  Learn how to build and grow a business from an award-winning chef/founder.
•  On the job development and training opportunities