Rent Control Department goes digital

Rent Control Department has gone digital. 

The Rent Control Department of Ghana is on the brink of a significant transformation with the impending launch of a digitalisation policy aimed at revolutionizing how rent-related disputes are handled in the country.

This strategic move, as disclosed by Mr. Douglas McKenzie, the Ashanti Regional Director of Rent Control, during an interview with the Ghana News Agency, promises to alleviate congestion and streamline the processes involved in the arbitration of rent issues.

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The digitalisation of the Department is set to introduce a new era where landlords and tenants can effortlessly file their complaints online, utilizing internet and other digital services.

This leap towards digital operations is expected to expedite the resolution of rent disputes, offering a quicker, more efficient alternative to the traditional, often cumbersome, manual procedures.

Rent disputes have surged to the forefront as one of the most pressing concerns within the housing sector, necessitating immediate and innovative solutions.

The challenge has been exacerbated by insufficient funding and a shortage of human resources, which have hindered the Department’s ability to conduct public sensitization programs and educational initiatives.

These programs are crucial for ensuring that both landlords and tenants are well-informed about their rights and responsibilities, fostering a harmonious living environment.

The urgency for digitalisation becomes more evident in light of the statistics from the Kumasi Metropolitan Office of the Department, which recorded an overwhelming 2,618 rent-related cases in 2023.

Such figures highlight the dire need for a more streamlined approach to managing disputes, given the stress placed on the Department’s limited staff by the high volume of cases, which range from issues of inducement and refund to remodeling and personal use.

As an agency under the Ministry of Works and Housing, the Rent Control Department plays a pivotal role in mediating between landlords and tenants.

It aims to ensure peaceful co-existence through education, reconciliation, and providing rent-related advice services, pursuant to the Rent Act 220.

The move towards digitalisation not only signifies a commitment to modernising the Department’s operations but also reflects a broader government initiative to embrace technology for efficient public service delivery.

This digital shift is anticipated to mark a significant improvement in the way rent-related issues are addressed in Ghana, paving the way for a more responsive and accessible system for all stakeholders involved.

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