GOIL reacts to customer complaints about vehicle malfunction particularly the jerking of vehicles attributed to the quality of fuel

GOIL reacts to customer complaints about vehicle malfunctions, particularly the jerking of vehicles attributed to the quality of fuel. In a press release sighted by Ghana Education News, GOIL indicated that it does not sell contaminated fuel since its fuel undergoes rigorous loading procedures, strict discharging, and quality assurance procedures. a mong others.

Recent reports of vehicle jerking have sparked concerns about the quality of fuel offered by GOIL. We understand these concerns and are committed to providing our customers with transparent information and reliable service.

Here’s a fact-driven look at the situation:

1. Stringent Quality Control: Every drop of fuel sold at GOIL stations undergoes rigorous quality checks. Independent laboratories analyze samples to ensure they meet the national standards set by the Ghana Standards Authority (GSA) and the National Petroleum Authority (NPA).

2. Meticulous Procedures: We adhere to strict loading procedures that align with national benchmarks. Additionally, fuel deliveries undergo thorough discharging and quality assurance checks before reaching retail outlets.

3. On-the-Ground Verification: For added assurance, GOIL deploys mobile laboratory vans to routinely analyze fuel quality directly at stations. This proactive approach leaves no room for error.

4. Independent Verification: It’s important to note that the National Petroleum Authority (NPA) conducted investigations into GOIL fuels and found no violations of their set standards. This reinforces our commitment to quality and adherence to regulations.

5. Standards Under Review: While we remain confident in our fuel quality, we understand the desire for continuous improvement. The NPA, in collaboration with the GSA, is reviewing national standards. GOIL fully supports this ongoing initiative and will adapt to any revised benchmarks.

6. A Partner in Progress: We empathize with any customers experiencing vehicle issues. We encourage them to seek expert advice from qualified mechanics to diagnose the problem accurately.

7. Your Trusted Fuel Provider: GOIL takes pride in its longstanding reputation as a reliable and responsible fuel provider. We remain dedicated to delivering the highest quality fuel and best customer service.

Moving Forward: As always, GOIL remains committed to transparency and quality. We will continue to work closely with regulatory bodies and prioritize open communication with our customers.

Below is the full press release

GOIL has taken note of customer complaints about vehicle malfunction particularly the jerking of vehicles attributed to the quality of fuel and wishes to state that:

1. GOIL does not sell contaminated or ‘bad’ fuel as being alleged. All fuels sold are tested by independent laboratories to ensure they meet the required national standards set by the Ghana Standards Authority (GSA) and the regulator, National Petroleum Authority (NPA).
2. GOIL fuels undergo rigorous loading procedures in accordance with the national standard quality benchmarks.
3. At all times, fuels delivered to GOIL stations undergo strict discharging and quality assurance procedures.
4. Again, GOIL has mobile laboratory vans which are used to check the quality of fuels at retail outlets.
5. It is noteworthy that, the NPA has undertaken investigations into fuels sold by GOIL and found that the company has not breached any of the standards set by the regulator.
6. The NPA has meanwhile stated that, it is collaborating with the GSA to review the national standards and we wish to assure the public that GOIL will continue to comply with the standards set by the regulator.
7. While we sympathize with customers, we wish to assure the public and consumers in particular that GOIL fuels remain the best on the market.