How to Reverse Wrong Mobile Money Transfer on Voda Cash

Q1. What is a Self-Initiated Reversal?

Ans. It is a Mobile money transaction reversal where a customer can initiate a transaction reversal to hold an amount wrongly sent to another customer (P2P) or where a customer inputs a wrong TILL number during a withdrawal at an Agent point and initiates a reversal to hold the specific amount.

Q2. How is the Self-Reversal of Wrong Mobile Money Transfer on Voda Cash

To reverse Mobile Money Transfer on Voda Cash

a. Dial *110#

b. Select option 7 (My Account) on the next pop-up.

c. Select 7 (Self-Service)

d. select 2 for Self-Reversal

e. Continue and provide relevant data to the Vodafone customer service officers to help you. Follow the prompt to complete. Thank you.

Note that the money reverse is not automatically done after the self-initiation on your mobile phone. Instead, the VCASH Back office team will investigate the request and solve the issue within 24 hours.

Once you request for reverse, the recipient cannot withdraw an amount on a transaction wrongly sent to him or her.

The self-initiation for the reverse Mobile Money Transfer on Voda Cash does not freeze the account of the wrong recipient.  It rather holds the specific transaction or amount on which a reversal is being made.

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Note that the same reversal option is not available for online transactions you make for Utilities, Betting and related services.

Again, you cannot reverse a transaction that is more than 7 days old.  Vodafone Cash does not charge customers who request for the reverse of Mobile Money Transfer on Voda Cash.

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