NCA is Anticipating Compensation for Subscribers
The recent internet disruptions in Ghana have caused significant inconvenience to subscribers, leading NCA discussions about compensation from mobile network operators (MNOs).
The Director General of the National Communications Authority (NCA), Dr. Joe Anokye, expressed his anticipation that MNOs would provide compensation for any losses incurred by subscribers. While the decision ultimately rests with the MNOs as independent entities, Dr. Anokye urged them to prioritize the interests of their subscribers.
He emphasized that the MNOs must take action in the best interest of their subscribers and customers before the NCA could consider any further steps. Dr. Anokye mentioned that discussions were already underway regarding this matter and that he had received a message from Telecel indicating their willingness to address the issue. However, each MNO is independent and will have to make their own decision. The NCA will then assess their decision and proceed accordingly.
The disruptions, caused by cuts in undersea fiber optic cables, have left numerous Ghanaians subscribers without internet access, impacting various online services such as ride-hailing, payment systems, banking, and trading.
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In response to these disruptions, the Minister of Communication and Digitalization, Mrs. Ursula Owusu-Ekuful, briefed Parliament on measures that will gradually enhance internet connectivity until full restoration is achieved.
The NCA has assured the public that they are working diligently to expedite the process of restoring data services, but emphasized that the complexity of the repairs and the need for specialized equipment and personnel will require time. The authority also stated that they are working closely with the service providers to ensure that the repairs are carried out efficiently and effectively.
In the meantime, the NCA has advised subscribers and consumers to utilize alternative means of communication and data access, such as Wi-Fi hotspots or mobile data from other providers. They have also encouraged MNOs to provide updates and information to their customers regarding the progress of the repairs.
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The NCA has reiterated their commitment to ensuring that data services are fully restored as soon as possible, and will continue to work closely with the service providers to monitor the situation and provide updates to subscribers and the public.
