Customer sues MTN.
Telecommunication giant MTN Ghana is currently facing legal action from an upset customer, Paul Parker Atitsogbui, who claims the company failed to promptly provide a service he had paid for. Atitsogbui, who purchased data via mobile money, alleges that he did not receive the data he paid for and is now demanding GH¢100,000.00 in compensation from MTN Ghana for the inconvenience.
The incident dates back to November 28, 2021, between 1:00 pm and 1:10 pm when Atitsogbui made a transaction to buy an internet bundle. Despite receiving a prompt message confirming the successful transaction of 971.82MB at the cost of GH¢10.00, the purchased data did not immediately reflect on his phone.
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According to Atitsogbui, it took approximately an hour for the data to appear in his account after he raised complaints about the delay. MTN, in its response, explained that the data had indeed been credited but was used up by a phone update.
However, Atitsogbui insists that he should have been notified of the credited purchase, and the delay caused inconvenience, prompting him to take legal action against MTN Ghana. The customer argues that the failure to promptly provide the purchased service goes against the expectations of a smooth and instantaneous transaction.
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The lawsuit revolves around the alleged poor service and the customer’s claim that he was left without the data he rightfully paid for. Atitsogbui’s demand for GH¢100,000.00 in compensation highlights the severity of his dissatisfaction with the delay in crediting his telephone number with the purchased data.
As the legal proceedings unfold, this case raises important questions about customer expectations, prompt communication, and the responsibility of telecommunication companies in ensuring a seamless and efficient service delivery process. MTN Ghana finds itself in the spotlight, facing a legal battle that underscores the importance of addressing customer grievances promptly to maintain trust and satisfaction in the highly competitive telecommunications industry.
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