A Vodafone Ghana Job Vacancy Is Now Open For A Regional Operations Manager In Accra.
Regional Operations Manager Job Details
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose
To manage regional technical operations to deliver and maintain KPIs within SLA to all mobile and fixed customers, ensure effective coordination of all technical work and stakeholder engagement to drive accountability, and to ensure efficient delivery within the outsourced operations for all services.
Job Responsibility
• Achieve and maintain agreed SLAs for fault and new service provision for the fixed and mobile network through effective work allocation and continuous trending to achieve improved performance.
• Drive accountability and efficient delivery within the outsourced operations for all managed services
• Ensure readiness of network to support business demand for growth in fixed & mobile subscribers.
• Ensure workflow processes in both fixed and mobile spaces are optimised to ensure efficient delivery for all regional teams and supporting functions, and ensure effective change management within the Technology function by tracking all changes and ensuring change management process is duly followed.
• Participate in annual operational and strategic planning including sectional budget preparation and provide technical guidance to Commercial, Marketing, Revenue Assurance and Technology Business units.
• Provide clear targets and direction to team and conduct regular performance review meetings, develop a competence developmental plan as well as provide succession plan
• Responsible for service, investment, and operational expenditure within financial limits
• Responsible for all decisions concerning geographic workflow and allocation in accordance with Technology Operations.
Professional / Technical Competencies
• Engineering Degree or equivalent in the relevant Field (Preferable Electrical and Electronic Engineering)
• 5-8 years’ experience of managing a field engineering team
• Knowledge of engineering and quality standards with high level of troubleshooting and problem-solving skills.
• Excellent skills in MS Office, Data analytics
• Proficient in using CAD and Map tools such as AutoCAD and Google Earth
• Service delivery experience, balancing Safety requirement whiles meeting customer needs.
• Experience in the resource management environment.
• Financial acumen, technical understanding, planning skills, work allocation skills, process development and improvement skills, assertiveness, and tenacity.
READ: Job Vacancy For Technical Advisor (Component Head)
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
The Ghana Education News Editorial Team is a specialized collective of education researchers, journalists, and policy analysts dedicated to providing high-fidelity reporting on the Ghanaian academic landscape. Serving as a primary bridge between governing bodies—including the Ghana Education Service (GES) and WAEC—and the public, the team leverages over a decade of combined experience to serve students, parents, and educators nationwide.
Lead Architect & Editor-in-Chief
The team is led by Wisdom Kojo Eli Hammond, a distinguished Ghanaian Edu-Tech Entrepreneur, AI Solutions Developer, and Product Architect with over 25 years of cross-disciplinary experience in education, finance, and digital media. Wisdom is the visionary force behind SkulManager, Ghana’s premier school management ecosystem, and the Lead Consultant at Education-News Consult.
A self-taught innovator, professional Web Designer, and regular columnist on GhanaWeb, Wisdom engineered SkulManager.com as the only platform strictly tailored to the GES Curriculum. His technical leadership has redefined educational assessment through a Hybrid Marking Ecosystem, pioneering the BECE and WASSCE Home Mock services—a unique fusion of WAEC-trained human examiners and advanced AI marking engines operational since 2022.
Wisdom’s 360-degree view of institutional challenges is grounded in his tenure as College President and Lecturer at Pinnacle College (Achimota), as well as his background as a school administrator and accountant. He is a dedicated lifelong learner currently advancing his studies at the Accra Institute of Technology (AIT), with academic ties to the University of Professional Studies, Accra (UPSA).
An accomplished author, his works include Returnees of the Dead Forest (UK Published), Simplified Beacon of Light (850+ Q&A), and The Leader in Me. A foundational pillar of the award-winning NGO Human Rights Reporters Ghana (HRRG), Wisdom is committed to building intelligent systems that solve societal problems and prepare the next generation of Ghanaian students for a digital future.
Contact: 0550360658 | Portals: GhanaEducation.org, GhanaEducationNews.org, SkulManager.com, BECEPrep.com. Educationnewsconsult.com etc