AirtelTigo Mass Recrutiment Job Vacancies Opened

Job Summary

• The successful candidate will join as a Manager for Voice Usage and Retention in the Marketing Department. (S)He will report to the Head of Usage and Retention.
• The holder will be responsible for planning and achieving the targeted local voice revenue from the existing base data customers while ensuring the implementation of customized programs that will increase activity levels and drive stickiness, resulting in a reduction in base customer churn.

Key Responsibilities

• Responsible for existing base (customers with AON>= 90days) Voice revenues.
• Responsible for reduction in churn for existing voice customer base (customers with AON>= 90days).
• Responsible for the development and execution of U&R campaigns that will drive Voice KPI’s – MOU’s, ARPU, PPM, Users, and revenue targets.
• Responsible for MFS penetration within existing customer base.
• Develop new product proposals for mobile voice services, supported by market data and competitive analysis, and develop business cases demonstrating a return on investment.
• Manage the development of new products and services, meeting agreed cost and quality targets.
• Engage with all relevant teams within Finance, Marketing (Business Intelligence, Brands, Product Development, Innovation), CX, Sales and IT functions to ensure business case development and oversee the product lifecycle management process.
• Develop innovative ways in managing in-life products and services to drive Voice product penetration.
• Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is carefully planned and that the changes are effectively communicated.
• Coordinate data communications to develop effective communications on products and services.
• Full integration of quality management processes within the Product group and their effective deployment on a day-to-day basis.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
• Provide performance data to support management decision-making.
• Maintain effective working relationships with internal and external.

Qualification Required & Experience

• A university degree in any field but with emphasis on Economics, Marketing or Information Technology or related field.
• A minimum of Five (5) years’ experience working in a similar role or experience in product development and innovations (Telcos preferably).
• Demonstrated experience in CVM procedures, principles, and techniques.
• Experience in managing customer analytic projects and initiatives.
• Good knowledge of project management principles.

CORE COMPETENCIES

• Must be service and results orientated.
• Strong innovative sills.
• Superior analytical and problem-solving abilities.
• Ability to work under pressure.
• Excellent interpersonal, organizational, and networking skills.
• Strong leadership & entrepreneurial skills.
• Highly analytical.
• High energy person with the ability to organize, manage and deliver key strategic initiatives.
• Effective communication skills – both written and oral.
• Ability to work seamlessly with key internal and external stakeholders.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to set and manage priorities.

Job Summary

• The successful candidate will join our team as a High Value Loyalty Manager in the Marketing department.
• (S)He will report to the Head of Usage and Retention and will be responsible for developing and executing the HV loyalty program under the AT customer base management framework to drive incremental revenue and customer satisfaction within the HV segment.

Key Responsibilities

• Responsible for the planning, management and execution of the entire loyalty program of AT.
• Drive incremental and sustained revenues from the HV based on the network.
• Ensure improved customer satisfaction across the HV segment of the subscriber base.
• Manage the entire CFT responsible for driving customer experience and satisfaction at all AT touch points.
• Ensure AT’ s loyalty programme attains a strong position within the industry.
• Provide detailed reporting and results on HV loyalty programme program.

Qualification Required & Experience

• Bachelor of Economics, Statistics, Mathematics, Engineering or a Business-related field, etc.
• Master’s in business administration, or a related field would be an added advantage.
• 3-5 years of varied experience, 2-3 within Telecom Industry or 2-3 years in Marketing/Commercial Department.
• Experience building and developing channels.
• Excellent planning and organizational skills.
• Strong Analytical, statistical and Presentation skills.

CORE COMPETENCIES

• Excellent communicator.
• Organized and detail oriented.
• Strong analytical and problem-solving skills.
• Good Team player and ability to manage people.
• Demonstrated experience and success in customer experience or loyalty management.
• Ability to work under pressure and time constraints.
• Proactive, organized and customer-oriented person.

KPI’s

• HV Base Retention
• Customer Satisfaction
• Strong HV loyalty Programme (At least No. 2 within the industry)
• Sustained and incremental revenue growth within the HV segment.

Job Summary

• The successful candidate will join our team as an Intelligent Network Engineer in the IT department.
• (S)He will report to the IN Manager and assist the manager in achieving the KPIs set for the team.
• The focus will be on ensuring operational consistency of the IN system and performing support activities required for the platform, which include routine maintenance and level 2 maintenance.
• The individual will also provide first and second level maintenance support for all elements in the billing ecosystem. This shall include, but not limited to, all escalations from the first line, the implementation of platform upgrades, and system expansions.

Key Responsibilities

• To ensure all IN platforms have 99.99% availability and accessibility.
• Ensure business deliverables are executed within agreed SLAs.
• Supervise end-to-end data generation for all stakeholders.
• Ensure configurations are done first time right (FTR).
• Manage deployment of new product/Upgrade/service or enhancement.
• Ensure corrective actions from system monitoring and utilization reports are fully implemented by the team.
• Review available system capacity and take the required actions where necessary.
• Manage new services and ensure they are tested and validated internally before starting UAT.
• Ensure all services are reviewed and assessed before deployment on the live system.
• Ensure detailed and accurate documentation is in place for engineering guidelines,
• software and hardware levels, connectivity diagrams, and system parameters.
• Supervise the installation of new nodes commissioning and integration within the network.
• Resolve customer enquiries and issues in a timely manner.
• Configure and test new tariffs, products, and services before launching them.
• Ensure timely configuration changes in accordance with approved change management process.
• Ensure that periodic data backups on systems are performed as per approved policies.
• Act as secondary point of contact for billing related issues (accounts, customer operations, call center, and commercial, sales, technical and planning departments).
• Assist the IN Manager to execute any tasks to be handled by the team.

Key Performance Indicators (KPIs):

• Must always maintain 99.99% service accessibility and platform availability within agreed SLAs.
• Implement Tariff and Promotions Configurations on live platform.
• Work closely with IN manager to provide technical support to various teams during the
assessment of new products or service propositions from the Commercial Unit, and provide alternate solutions where needed.
• Ensure Accurate and timely delivery of all platform changes and modifications.
• Ensure First Time Right for all business requests.
• Timely delivery of all tasks assigned by the IN manager.
• Required Qualification and Experience
• A University degree in any field with emphasis on computer engineering, telecom engineering, electrical engineering, or related disciplines.

Qualification Required & Experience

• A minimum of Three (3) years’ experience in Telecom or in IT, O&M experience of similar platforms is ideal.
• Strong Background in GSM network, particularly IN/Billing.
• Good knowledge of UNIX platforms.
• Professional level competence in Database Administration, SQL/MySQL, Oracle based services, and good IT background.
• Intermediate to advanced level skill in computer networking technologies, troubleshooting and deployment.
• Good understanding of computer system characteristics, features, and integration capabilities.
• Good Understanding of SS7 signaling and SIGTRAN will be an advantage.
• Good understanding of computer system characteristics, features, and integration capabilities.
• Experience applying complex technologies to business strategies.

Required Qualification and Experience

• Must be proficient in Database Administration, SQL/MySQL.
• Good knowledge of UNIX platforms, shell scripting and task automations.
• Expertise in close monitoring and maintaining the IN platform, including its various modules such as CBPs, SCPs, BMPs etc.
• Should have knowledge in IN protocols and architectures, particularly those employed by Huawei’s CBS platform.
• Should be troubleshoot and provide solutions to daily operational activities related to the IN platform.
• Medium to high analytical and problem-solving abilities. Demonstrated ability to apply Technical in solving problems.
• Must be knowledgeable in all IN Integrations with third-party applications.
• Good interpersonal and communication skills are must-haves.
• Carry out routine and corrective maintenance procedures on the IN platforms.
• Must be able to work under heavy pressure and time constraints.

Job Summary

• The successful candidate will join as a Manager for PS Core Planning in the Networks Department.
• (S)He will report to the Head of Data Network and will assist in planning, dimension the PS Core (including DNS, SGSN/MME/SGW/PGW, DRA, DPI and PCRF) and future deployments.
• The individual will also coordinate with other teams (IT, IP, Revenue Assurance and RAN teams) to ensure there is zero leakages on the network and optimal guaranteed service quality for subscribers.
• (S)He will as well maintain updated network details to facilitate planning, expansion, and optimization of the network.

Key Responsibilities

• To take ownership and to monitor Key Performance Indicators related to core network. To ensure efficient usage of the core network and interfaces.
• To maintain zero revenue leakages across all nodes in the Packet Core
• Plan and supervise deployment of business to business and business to customer solution.
• Ensure network assurance and capacity planning.
• Managing the major incidents in Packet Core network
• Tracking of PS Core Network Performance and implementing improvement plans.
• Managing International Roaming and network sharing with partners and competition.
• Plan and supervise PS Core integrations in-line with AT annual strategy.
• To report and maintain schematic diagrams of the core network. Core network features
• Ensure PS Core nodes comply with AT security and regulatory requirements.

Key Performance Indicators

• Network Utilization
• PS Core KPIs
• Availability Service Level Agreement (SLA)
• Delivery Service Level Agreement (SLA)

Qualification Required & Experience

• Bachelor’s degree in Electronics &Telecommunication.
• 5 years’ experience in a similar role.
• 4G expertise.
• IP expertise will be an advantage.
• Huawei and Ericsson Packet Core competence.

Competencies

• Business Application Knowledge
• Telecommunications & Mobile Network Standards & Specifications
• Budget & basic financial planning
• Self-motivated
• Innovative
• Empowering people
• Teamwork
• Customer Focus
• Basic product development
• Problem Solving
• Telecommunications Technology Fundamentals

Job Summary

• The successful candidate will join our team as a Process and Compliance Officer in the Supply Chain Department.
• (S)He will report to the Director for Due Diligence, Planning & Logistics Operations and will be responsible for item, supplier and property master management to ensure seamless utilization of ERP for the processing of transactions by ensuring and supporting proper system functionality, process simplification and automation.
• The individual will also improve the governance, document management and process auditability of all formal documentation related to procurement, supply Chain, supplier due diligence and Administration.

Key Responsibilities

SUPPLIER MASTER MANAGEMENT

• Supplier creation, modification and deletion
• Supplier activation and inactivation
• Supplier fields update i.e. Address, contact details, classification, taxpayer ID.
• New bank and branch creation
• Supplier bank details update and priority modifications.
• Maintain and create a document for tracking the Supplier’s database to ensure reconciliation between system and physical files for onboarding.
• Ensure validation of all SRF document received for vendor registration, resolution and queries generated from process compliance and audit.

ITEM MASTER MANAGEMENT

• Item creation
• Assign item codes to designated organizations in ERP.
• Enable item codes for miscellaneous transactions.
• Apply fields to items as necessary i.e. withholding tax, expense account, etc.
• Create new tax regimes in ERP.

PROPERTY MASTER MANAGEMENT

• Site creation and modification per specifications
• Site data management and clean up.

REPORTING & INTERNAL CONTROLS

• Periodic reporting on process performance and improvements tracking.
• Monitor and report procurement requisition processing and provide weekly performance updates.
• Open PO reporting and management.
• Audit queries monitoring and closure.
• Ensuring correct usage of ERP by all functions and ensuring compliance/documentation for declared processes.
• Interfacing with technical ERP consultants through development for conversions, reports and customization, as well as issues resolution.
• Other administrative duties as assigned.

Qualification Required & Experience

• HND in Supply Chain, Business Administration, IT and/or related field.
• 2+ years applicable experience preferably in Procurement, Supply Chain and/or contracts.
• Good Microsoft Office skills with advanced Excel skills.

Core Competencies

• Ability to work independently with minimum supervision and meet deadlines.
• Excellent in oral and written communication skills
• Ability to understand and prepare formal documents.
• Independent and with good work attitude with high level of integrity
• Ability to work in a fast-paced environment.

Job Vacancy For Credit Management Analyst

Job Vacancy For Process & Compliance Officer

Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.