Telecel Refunds Data Bundle To All Subscribers

Telecel has officially refunded all the bundles that expired during the outage caused by the undersea cable cut.

Additionally, Telecel has extended the validity of this allocation by 5 days. In other words, Telecel subscribers or users who had internet bundles on their phones during the outage period will have the opportunity to reuse such internet bundles within a period of 5 days.

Below is the message sent to all subscribers:

“Good news! We have refunded your data that expired during the outage caused by the undersea cable cut, and we have also extended the validity of the allocation by 5 days. Telecel! Connecting Energies.”

Telecel Ghana also announced that it has secured additional internet capacity and is actively working on expanding its data services in Ghana. The company assures its customers that it is continuously adding more capacities through collaborations with both local and international partners, including other Telecel subsidiaries. This move aims to ensure maximum access to data services for Ghanaians.

The announcement comes in the wake of recent internet disruptions experienced by Telecel and other telecom companies due to multiple undersea fiber optic cable cuts. Despite these challenges, Telecel Ghana emphasizes that it is committed to restoring services and addressing ongoing disruptions in internet connections.

READ ALSO: Who Cut The Undersea Internet Cable And Disrupted The Internet

In response to rumors circulating on social media platforms alleging that the internet outages were caused by unsettled debts, Telecel Ghana has debunked such claims, stating that they are false and should be disregarded.

Telecel Ghana provides further insight into the recent disruptions, explaining that on March 12, 2024, it lost internet capacity provided by the WACS subsea cable but swiftly switched to ACE to maintain service. However, on March 14, 2024, the company experienced a further loss of internet connectivity from its remaining providers SAT3 and ACE due to cuts in their undersea cables. This led to disruptions in data services on both mobile and fixed networks.

To mitigate the impact of these disruptions, Telecel Ghana has secured new internet capacity and is progressively adding more capacities through various means, including local caching solutions. These efforts aim to enable access to popular content services such as YouTube, Facebook, and Netflix.

Telecel Ghana expresses gratitude for the patience and understanding of its customers during this period and assures them that all customers will be refunded accordingly for any inconvenience caused. In conclusion, the company reiterates that the rumors regarding disconnection due to debts are false and urges the public to disregard them.